Leveraging NPS, Kano, and Patient Journeys for Optimal Patient Experience

In today’s competitive healthcare landscape, patient experience is paramount to organizational success. This comprehensive course delves into essential tools and strategies for optimizing patient satisfaction.

Key Learning Objectives:

• Net Promoter Score (NPS): Understand the power of NPS in measuring patient loyalty and identifying areas for improvement.
• Kano Model: Prioritize patient experience initiatives based on the Kano model’s framework of delight, performance, and must-haves.
• Patient Journey Mapping: Visualize the patient’s experience from start to finish to identify pain points and opportunities for enhancement.

Course Highlights:

• Practical Applications: Real-world examples and case studies to illustrate concepts.
• Interactive Elements: Quizzes and exercises to reinforce learning.
• Comprehensive Resources: Additional materials for further exploration.

Ideal Students:

• Healthcare professionals seeking to advance their careers.
• Individuals interested in understanding the patient experience from a strategic perspective.
• Students exploring healthcare as a career path.

Instructor Qualifications: With over 35 years of experience in medical imaging product development and leadership roles, the instructor brings a wealth of industry knowledge and expertise to this course. Their pragmatic approach and passion for patient-centered care make them uniquely qualified to guide you through these essential topics.